We were happy to recieved a very nice testimonial in our inbox today. Teesha had an issue with her control box that was covered under warranty. All customers of JB irrigation can rest assured that we will gladly take care any warranty issue promptly.
Dear Mr. Bielamowicz,
My name is Teesha. I got your information from Ross and Tish Williams (Advantage Manhole and Concrete Services) in 2015 when I bought their house. They are like family to me so I value their opinion and so I had no questions when they recommended your company to me. You guys came out and installed a sprinkler system in my front yard. The work was done quickly and I have been satisfied ever since. This week, my control box died. I called for service and when the tech evaluated the problem it was deemed the control box needed to be replaced at a price of $200.00. Needless to say, I was more than a little bummed to be facing a $200 part + service call charge when the system is only a little over two years old. I asked the tech if he would please ask the office if the part was under any type of warranty. I was fully prepared to receive a call back from him with a no answer. To my surprise, he informed me JB Irrigation would replace the control box as a warranty part at no charge to me. I cannot thank you enough for this phenomenal customer service. While I know you have a business to run and can’t “give” your services away, please know you have earned my business from this point forward. In my eyes, you did the right thing by your customer today and sadly, this practice has sometimes become rare. I wanted to reach out and let you know how thankful I am and that I will definitely recommend your company any chance I get.
Thank you again!!