Privacy Policy

For over 25 years JB Irrigation has been Houston's trusted source for irrigation system repair and maintenance.

Privacy Policy

JB Irrigation & Services ("JB Irrigation," "we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with our website, services, and communications, including our text messaging (SMS) program.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Any other information you voluntarily provide through forms, booking portals, phone calls, or in-person interactions

Usage & Communication Information

  • Records of communications, including text messages, emails, and phone calls
  • Dates, times, and content related to your interactions with us
  • Information related to service requests, appointments, and customer support

2. How We Collect Information

We collect information through the following methods:

  • Website contact and service request forms
  • Online booking and customer portals
  • Verbal consent provided during phone calls
  • In-person consent provided to technicians or staff
  • Direct communications via phone, email, or text message

3. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Service Delivery: Scheduling appointments, sending service reminders, dispatch updates, and follow-ups
  • Customer Support: Responding to inquiries and providing assistance
  • Communications: Sending operational, transactional, and service-related messages
  • Marketing (With Consent): Sending promotional or marketing text messages only when you have provided explicit consent
  • Legal Compliance: Complying with applicable laws, regulations, and industry requirements

Consent to receive text messages is not a condition of purchase.

4. Text Messaging & SMS Communications

By providing your phone number and opting in through any of the methods described above, you consent to receive text messages from JB Irrigation & Services using the ServiceTitan SMS platform.

Message types may include:

  • Appointment confirmations and reminders
  • Service updates and notifications
  • Follow-up communications
  • Promotional or marketing messages (only with your consent)

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

5. Information Sharing & Disclosure

We do not sell, rent, or share your personal information for third-party marketing purposes.

We may share your information only in the following circumstances:

  • Service Providers: With trusted vendors and service providers (such as ServiceTitan) who assist us in operating our business and delivering services. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
  • Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or governmental requests.

6. Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. While no system can be guaranteed 100% secure, we continually work to protect your information.

7. Your Rights & Opt-Out Instructions

You may opt out of receiving text messages from us at any time by texting STOP, END, UNSUBSCRIBE, or CANCEL to 281-744-6909.

You may also contact us directly to update your communication preferences:

After opting out, you may receive a final confirmation message.

8. Texas Privacy Rights

JB Irrigation & Services operates exclusively in Texas and complies with applicable Texas privacy laws, including the Texas Data Privacy and Security Act (TDPSA), where applicable.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

JB Irrigation & Services
8070 Taylor St.
Houston, TX 77064
Phone: 281-744-6909
Email: justinb@jbirrigation.com